Privacy Policy

1. Who we are

Pawnda is operated by Kinovia LLC. For privacy questions, contact support@pawnda.pet or use our support form.

2. Information we collect

Depending on how you use Pawnda, we may collect:

• Account information — name, email address, role (pet owner or veterinarian), and clinic details you provide during registration or onboarding.
• Pet and patient health information — pet profiles, uploaded documents (labs, visit summaries, vaccination records, images), daily care logs, and structured data extracted from those records.
• Usage information — log data such as IP address, browser type, pages viewed, and actions taken in the product to operate and improve the service.
• Communications — messages you send to support and records of service-related emails.

3. How we use information

We use collected information to:

• Provide, maintain, and secure the Pawnda platform
• Authenticate users and manage accounts
• Store, organize, and display pet health records you or your clients upload
• Generate AI-assisted summaries and structured extractions from documents you submit, for review by authorized users
• Facilitate consent-based sharing between pet owners and veterinarians
• Respond to support requests and send service-related notices
• Monitor performance, prevent abuse, and comply with legal obligations

AI outputs are assistive tools. Clinical decisions remain the responsibility of licensed veterinary professionals and pet owners working with their care team.

4. How information is shared

We do not sell personal information. We may share information only in these circumstances:

• With your direction — when a pet owner shares records with a connected veterinarian, or when you explicitly choose to send documents to a practice.
• Service providers — trusted vendors that host infrastructure, process email, or provide authentication (for example, cloud hosting and identity services), under contracts that require appropriate safeguards.
• Legal requirements — when required by law, regulation, legal process, or to protect rights, safety, and security.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice where required by law.

5. Data retention

We retain account and health record data while your account is active and as needed to provide the service. You may request deletion of your account or specific records subject to legal, contractual, or clinical recordkeeping obligations that apply to your veterinary practice.

6. Security

We use administrative, technical, and organizational measures designed to protect information, including encryption in transit, access controls, and infrastructure hosted with reputable cloud providers. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to withdraw consent for certain processing. Pet owners can revoke sharing with veterinarians at any time within the product. To exercise rights, contact support@pawnda.pet.

8. Veterinary practices

If you are a veterinarian or clinic using Pawnda, you are responsible for providing appropriate notices to pet owners, obtaining necessary consents for record handling, and using the platform in compliance with applicable veterinary recordkeeping and privacy laws in your jurisdiction.

9. Children

Pawnda is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

10. International users

Pawnda is intended primarily for users in the United States and Canada. Information may be processed and stored in North American data centers. By using the service, you understand your information may be transferred to jurisdictions with different privacy laws.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. Material changes may be communicated by email or in-product notice where appropriate.

12. Contact

Kinovia LLC
Email: support@pawnda.pet